Customer support

FirstCampsite Support

Need help with your account, campsite scans, notifications, or a purchase? Email us and include the email address on your FirstCampsite account.

Account and scans

We can help with sign-in issues, scan setup, profile settings, paused scans, and campsite or permit alert questions.

If alerts are not arriving, include whether you are using email, text messages, or iPhone push notifications.

Purchases made on the website are processed through Stripe. Contact us if a web purchase did not activate the scan you expected.

Purchases made in the iPhone app use Apple In-App Purchase. You can manage Apple subscriptions from your Apple ID settings.